Technical Advisor German Speaker

Don’t we all love knowing that we can always call that guy who will surely help us fix in the blink of an eye the issues we have with our tools/ services/ products? Technical Support Agents are like magic wizards with a psychological twist, who just know how to ask the perfect questions and make problems disappear! If you feel like your magic wand can never disappoint you, we’re in for some magic!

It might be you who are we looking for, if you

• Good experience in IT/technical support
• Relevant hands-on experience in support: outbound/inbound calls, emails, dealing with ticket systems (being familiar with ticketing tools such as: Navision, Salesforce or others)
• Proficiency in German language (spoken and written)
• Strong customer-oriented and communication skills
• Initiative and problem-solving attitude
• Have basic knowledge of the Windows/Linux operating systems and hardware knowledge is also an advantage
• Nice to have a basic experience in working with database MySQL
• Have basic network knowledge and experience in performing installations and system configurations
• Linux operation experience which must include at least some of the following operations: creation/renaming and deletion of folders, check system health (memory and HDD), uptime of the system, status of processes, mounting different folders, handling archives, editing and creating of text files, updating different software components, networking.

If you join us, you will have to

• Research, identify, and solve the software and hardware issues for the German pharmacies
• Offer technical support especially for the ERP system provided by our company to pharmacy
• Manage a wide range of use cases from simple to complex ones: configuration, troubleshooting, creating new accounts, software/hardware installation, Linux/Windows or MySQL database problems
• Open cases in order to track it
• Elaborate technical documentation if needed
• Help the customer over remote access (mainly TeamViewer) in order to set up new requirements or solve problems
• Help the pharmacist and staff to add, remove, install new and/or old hardware
• Offer technical assistance to customer over remote access (mainly TeamViewer) in order to set up new requirements or solve problems
• Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)
• Collaborate with different teams to resolve issues promptly

You will to be involved in challenging projects and you will have the opportunity to develop yourself in a key and stable domain like pharma&healthcare with major impact on people’s lives.

As career path you will have the great chance to specialize IT field, developing and enriching your technical skills. When you will become very familiar with our ERP systems you will be ready to move to the next level, other more complex technical roles.

Technical and soft skills trainings.

Attractive salary package and benefits.